waze FAQ
Our waze platform receives questions across several core areas: account setup and identity verification, deposit and withdrawal through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts, understanding the rules and gameplay of football sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile), plus account security and jurisdiction policies.
This FAQ page addresses the most frequently asked questions our users raise when opening an account, verifying identity, making their first deposit, or exploring our game range. Many answers include step-by-step guidance or payment method specifics so you can move forward quickly without friction.
For questions not covered here, visit the help centre inside your waze account dashboard — you can submit a query directly to our support team. For detailed information about our policies, terms of service, and regional restrictions, please read our Terms and Conditions and Legal NoticeOur services are available only where local law permits; by using waze, you confirm that access and use comply with your jurisdiction's applicable regulations.
- Account and registrationhow to create an account, KYC document requirements, password recovery, and account protection
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and ENI; withdrawal timescales
- Games and marketsthe difference between live-dealer tables and slots, sportsbook rules for Liga 1 and international tournaments, esports betting
- Security and supportdata protection, promotion code entry, customer support contact, and jurisdiction-restricted access
Frequently Asked Questions
Read below for answers to common questions about account setup, payments, games, and support on waze. Select any question to expand the answer.
Account and registration
We at waze require three items for account verification. First, a government-issued ID — passport, national ID card, or driver's licence with your full name, date of birth, and ID number clearly visible. Second, a recent selfie holding the same ID document so we can confirm your identity matches the ID photo. Third, confirmation of your email address and mobile phone number (you receive verification codes to both during signup). The entire KYC process happens inside your waze account under Account Settings > Verification. Upload clear photos of both sides of your ID and your selfie; our team reviews submissions within 1–2 business days. Once verified, you unlock withdrawal capability and gain access to all waze sportsbook and casino features.
On the waze login page, click the "Forgot your password?" link. Enter your email address or username, and we send a password-reset link to your registered email. Click the link in the email (valid for 1 hour), then enter your new password twice to confirm. Your new password must be at least 8 characters and include uppercase, lowercase, and numeric characters. If you do not receive the reset email within a few minutes, check your spam folder or request a new link. For security, we never reset your password via phone or messaging — only through email. If you no longer have access to your registered email address, contact our support team through the help centre in your waze account, and we can help verify your identity and update your email.
On the waze login page, click the "Forgot your password?" link. Enter your email address or username, and we send a password-reset link to your registered email. Click the link in the email (valid for 1 hour), then enter your new password twice to confirm. Your new password must be at least 8 characters and include uppercase, lowercase, and numeric characters. If you do not receive the reset email within a few minutes, check your spam folder or request a new link. For security, we never reset your password via phone or messaging — only through email. If you no longer have access to your registered email address, contact our support team through the help centre in your waze account, and we can help verify your identity and update your email.
Payments and transactions
Yes, we at waze support deposits and withdrawals via virtual account numbers from all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. When you choose a bank transfer deposit on waze, we generate a unique virtual account number (VA) for your account. Transfer your chosen amount to that VA using your own bank's mobile app or ATM; the deposit typically arrives in your waze account within a few minutes. Withdrawals reverse to the same bank account you used for your deposit, also via virtual account. Virtual accounts are distinct from standard transfers — they are faster and incur lower fees than regular bank-to-bank payments. All four banks (online payment, e-wallet, mobile banking, local payment) are fully supported for both deposits and withdrawals on waze, making bank transfers a convenient option if you prefer not to use e-wallets like online payment, e-wallet, or mobile banking.
Withdrawal review on waze typically takes 1–2 business days from the time you submit your request. After review, the funds are transferred to your chosen payment method (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment). E-wallet withdrawals (e-wallet, mobile banking, local payment, online payment, e-wallet) usually arrive within a few minutes after approval. Bank virtual account withdrawals (mobile banking, local payment, online payment, e-wallet) and mobile banking transfers arrive within 1–2 hours. During high-volume periods (e.g. after major Liga 1 or Piala AFF matches), reviews may take slightly longer. You can monitor your withdrawal status in your waze account under Transaction History. If a withdrawal shows as pending longer than the stated timescale, contact our support team for an update.
Games and markets
Our waze platform offers both live-dealer tables and slot games, each with distinct mechanics. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) feature a real dealer and real card deck or wheel streamed live from our studio. You place bets, the dealer executes the action, and results are determined by physical chance (cards drawn, ball spun). Live-dealer sessions feel similar to a physical casino — you see the dealer's actions in real time, and gameplay takes subject to verification per hand or spin. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are software-based games using certified random-number generators. Each spin outcome is generated instantly and independently; results cannot be predicted or influenced. Slots offer faster gameplay (seconds per spin) and can be played offline if cached. Choose live-dealer tables for the immersive experience and social atmosphere, and slots for quick, continuous play.
Promotion codes on waze are entered during account signup or in your account settings after login. During registration, look for a field labeled "Promotion Code" or "Referral Code" and paste the code before completing signup. If you already have a waze account, go to Account Settings > Promotions and paste your code into the promotion field. Some codes apply automatically to your account after you enter them; others require you to make a deposit to activate the offer. Always read the terms of the specific promotion to understand activation requirements, validity periods, and any restrictions. Promotion codes are case-sensitive, so copy and paste carefully. If a code does not work, double-check its spelling or contact our support team — the code may have expired or reached its usage limit.
Security and support
We at waze employ industry-standard encryption (TLS/SSL) to protect all data transmitted between your device and our servers. Your password is never stored in plain text — only a securely hashed version. Your payment information (bank account numbers, e-wallet identifiers) is tokenised and stored according to international security standards, never exposed in logs or backups. We do not share your personal or financial data with third parties except when necessary for payment processing and KYC verification. Access to your account is protected by your unique password; we recommend a strong password combining uppercase, lowercase, numerals, and symbols. Enable two-factor authentication (2FA) in your waze account settings for an additional security layer — this requires a phone verification code when logging in from a new device. If you suspect unauthorised access to your waze account, change your password immediately and contact our support team.
Our waze support team is available through your account dashboard. Log in to waze, click Help or Support in the menu, and you can submit a query directly. We aim to respond to support requests within one business day. For urgent issues, check the help centre for a direct contact email or messaging option. You can also contact our support team by visiting our FAQ page and scrolling to the contact section, or by emailing the address listed in your account settings. Support is available in English and Indonesian. When contacting us, include your username or email address, a clear description of your issue, and any relevant transaction IDs or screenshots. Our support team can help with account access, payment issues, game questions, KYC verification, or any other concerns about waze.