waze Privacy Policy

This page describes what we collect when you use waze and how we keep that data protected. We at waze take your privacy seriously — when you register an account, deposit via DANA or e-wallet, place a bet on Liga 1 or Piala AFF, or play a slot game, we collect certain information necessary to run the platform, verify your identity, and process payments. We do not sell your data to third parties, and we apply standard encryption and security practices to protect everything you share with us.

Our waze privacy commitments are transparent: we explain what we collect, who has access to it, how long we keep it, and what rights you have. We comply with data protection principles applicable in supported jurisdictions. If you have questions about how we handle your information, contact our support team through your waze account dashboard or review the details below.

What Data We Collect on waze

Account Information

When you register a waze account, we collect your email address, password (encrypted), and phone number. We use this to verify your identity and send account notifications. We also ask for your full name, date of birth, and residential address during account creation or when you request a withdrawal. This information helps us comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations that apply in supported jurisdictions.

Payment Data

We collect payment method information when you deposit or withdraw on waze. If you use DANA, e-wallet, or mobile banking, we receive your transaction confirmation and the amount transferred. If you use local payment or a bank virtual account (online payment, e-wallet, mobile banking, local payment), we log the transfer details and bank reference number. We do not store full credit card numbers or complete bank account details — we use encrypted tokens to reference your payment method securely. Our payment processors (third-party companies that handle these transactions) have their own privacy policies and security standards.

Note: We do not store your complete banking credentials. We tokenize payment information so we can process future deposits and withdrawals without re-entering these details each time.

Game and Betting Activity

We log every bet you place, every slot spin, and every live-dealer hand you play on waze. This includes the game type (Liga 1 sportsbook, Aviator slot, roulette table), the amount wagered, the outcome, and the timestamp. We use this data to verify game fairness, process payouts, and detect fraudulent activity. Your activity record is accessible in your Transaction History within your waze account.

Technical Data

We collect information about how you access waze — the device type (Android phone, iOS device, desktop browser), the operating system version, the browser you use, and your IP address. We use this to optimise the platform's performance, troubleshoot technical issues, and detect unauthorised access. We may also use cookies to remember your login status and preferences (such as your preferred sportsbook league or language setting).

Account data: Email, phone, name, date of birth, address; used for account verification and legal compliance.
Payment data: Deposit and withdrawal records, payment method tokens, transaction amounts; used to process funds and detect fraud.
Game activity: Bets placed, games played, outcomes, timestamps; used to verify fairness and process settlements.
Technical data: Device type, IP address, browser info; used to optimise platform and detect unauthorised access.

How We Use Your Data

We use the information we collect on waze for the following purposes:

Account management: We verify your identity, secure your account, and process your deposits and withdrawals through online payment, e-wallet, mobile banking, local payment, or bank methods.
Legal compliance: We comply with anti-money-laundering, know-your-customer, and tax-reporting regulations in supported jurisdictions. We may be required to disclose certain data to regulatory authorities if legally compelled.
Fraud detection: We analyse your activity patterns to detect suspicious transactions or account behaviour that may indicate fraud, money laundering, or terms-of-service violations.
Game fairness: We log game outcomes to verify that our random-number generators work correctly and that live-dealer streams are genuine.
Customer support: We use your contact information to respond to your support requests about account issues, payment disputes, or technical problems.
Platform optimisation: We analyse technical data to improve the waze app and website performance, identify bugs, and enhance user experience.

We do not use your data for unsolicited marketing. If we send you promotional emails or push notifications, you can opt out through your account settings or by unsubscribing.

Data Storage and Security on waze

Where We Store Data

Our waze servers may sit outside your jurisdiction. We use data centres in multiple regions for redundancy and performance. When your data travels between waze and payment processors (for example, when you deposit via QRIS), it is encrypted in transit using standard protocols (TLS/SSL). We do not knowingly move your data to jurisdictions with weaker data protection laws, but we cannot guarantee data stays within your country of residence.

How Long We Keep Data

We keep your waze account data as long as your account is active. If you close your account, we retain transaction records and personal information for a minimum of five years to comply with legal and financial reporting obligations. After this period, we anonymise or delete most personal data, except where we are legally required to retain it longer.

Third-Party Access

We share your data with:

Payment processors: Companies like e-wallet, mobile banking, local payment, and our bank partners receive your transaction data to process deposits and withdrawals.
Live-dealer studio operators: If you play at a live table on waze, the studio may log your betting activity and handle your session data.
Legal and regulatory bodies: We may disclose account information if required by law enforcement, tax authorities, or court orders in supported jurisdictions.
Fraud prevention services: We share anonymised or pseudonymised data with third-party fraud detection providers to protect all waze accounts.

We do not sell or rent your personal data to marketing companies or data brokers. Third-party processors we use are bound by confidentiality agreements and must apply security standards comparable to ours.

Your Rights on waze

You have the right to access, correct, and delete your personal data (subject to legal retention requirements). To exercise these rights, contact our support team through your waze account. You may also request a copy of all data we hold about you in a portable format. If you believe we have mishandled your data, you have the right to lodge a complaint with relevant data protection authorities in your jurisdiction.

If you close your waze account, we will stop processing your data for platform operations, but we will retain transaction records and identification information as required by law.

Cookies and Tracking

Our waze platform uses cookies — small text files stored on your device — to enhance your experience. Session cookies remember your login status so you don't have to sign in repeatedly. Preference cookies store your settings (such as your preferred sportsbook league or language). We do not use cookies to track you across other websites, and we do not share cookie data with third parties for advertising purposes.

You can control cookies through your browser settings. If you disable cookies, some waze features may not function properly, but your core account access will remain available.

Note: We do not use third-party analytics tools like Google Analytics on waze. We track user activity only to optimise our own platform and detect fraud.

Contact and Changes

If you have questions about how we handle your data on waze, or if you want to exercise your privacy rights, contact our support team through your account dashboard. We respond to data requests within 10 business days. Our support team operates in English and is available to clarify any aspect of this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of waze after such changes indicates your acceptance of the updated policy.

This privacy policy applies to waze services available only where local law permits. If you access waze from a jurisdiction where our services are restricted, you do so outside our intended service area, and this policy may not fully apply. We recommend verifying your local laws regarding online gaming and data protection before registering a waze account.