waze Casino & Sportsbook Terms

These terms govern your use of waze, our online entertainment platform offering football sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports betting. Our services are available only in jurisdictions where online gaming and sports betting are permitted by local law.

When you register a waze account, you agree to these terms, our privacy policy, and any other policies we publish on our platform. We at waze reserve the right to modify these terms at any time; changes take effect when posted to our site. Continued use of waze after a change constitutes acceptance of the new terms.

This page outlines the key agreements between you and waze: account eligibility, deposit and withdrawal rules, bonus terms, dispute resolution, and jurisdiction restrictions.

Our waze Account Terms

Account Eligibility and Registration

To open a waze account, you must be of legal age in your jurisdiction (typically 18 or older) and confirm that you access our platform from a location where online gaming and sports betting are permitted by law. You represent that all information you provide during registration is accurate and current. We at waze reserve the right to verify your identity and location at any time.

You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorised access to your waze account, notify our support team immediately. We are not liable for losses resulting from your failure to protect your username and password.

We reserve the right to refuse, suspend, or terminate any account if we reasonably believe it violates these terms, engages in fraud, or operates from a prohibited jurisdiction. Prohibited jurisdictions include regions where our services are explicitly restricted by local law. If we suspend your account, we will provide written notice; you may request withdrawal of your balance within a specified timeframe.

Deposits and Payment Methods

We at waze accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposits are processed by certified third-party payment providers. Your deposited funds are credited to your waze account balance and may be used for sportsbook bets, live-dealer play, or slot games.

We do not store full payment card or bank account details; we retain only tokenized references for security. All deposits are final and non-refundable once credited to your account. If a deposit fails to arrive due to a payment processor error, we investigate upon request and credit your account once we confirm the payment was processed.

Note: Deposit processing times vary by payment method. E-wallets (mobile banking, local payment, online payment, e-wallet) typically credit instantly; bank virtual account transfers may take several hours to one business day depending on your bank's schedule.

Withdrawals and Account Verification

When you request a withdrawal, we at waze require account verification to prevent fraud and comply with anti-money-laundering regulations. Verification includes phone confirmation, email verification, and identity verification (government ID and a selfie). We aim to complete verification within one business day; delays may occur during peak periods or if your documents require further review.

Withdrawals are processed to the same payment method used for your most recent deposit, or to an alternative method you authorise during the withdrawal request. Withdrawal processing times depend on your payment method: e-wallets typically settle within hours, bank transfers within 1-2 business days. We do not guarantee withdrawal speed and are not responsible for delays caused by your bank or payment processor.

We reserve the right to withhold withdrawals if we detect suspicious activity, unresolved disputes, or verification issues. If your withdrawal is declined, we provide written notice of the reason and allow you to resubmit with corrected information.

Minimum withdrawal: Varies by payment method; see the withdrawal screen on your waze account for current minimums.
Verification window: Complete identity verification before your first withdrawal to avoid delays; subsequent withdrawals process faster once verified.
Declined withdrawals: If we decline a withdrawal, contact our support team with your transaction reference; we investigate within 5 business days.
Currency: Balances and transactions are typically in Indonesian Rupiah (IDR); conversion rates apply if you withdraw to a foreign account.

Bonus Terms

We at waze may offer promotional bonuses, welcome offers, or deposit matches from time to time. Any bonus is subject to specific terms published on our platform at the time of the offer. Bonuses are non-transferable and are forfeited if you close your account or request withdrawal before meeting any stated conditions.

Bonus funds cannot be withdrawn directly; they must be used for gameplay. Once bonus conditions are met, any remaining bonus balance may convert to withdrawable funds according to the promotion's rules. We reserve the right to cancel or modify bonus offers at any time with notice.

Our waze Service Policy

Game Rules and Outcome Resolution

We at waze operate sportsbook markets, live-dealer tables, and slot games. Football bets settle based on official match results published by the relevant league or tournament authority (Liga 1, Piala AFF, Champions League, etc.). Live-dealer outcomes are determined by certified random-number generators and professional dealers; results are final once the game round concludes. Slot game outcomes are generated by audited RTP-certified algorithms; results cannot be appealed or reversed.

If you dispute a game result or bet settlement, contact our support team with your bet reference number and transaction details within 7 days. We investigate all disputes and respond within 5-7 business days. If we confirm an error, we correct your account; if we confirm the settlement is correct, the decision is final.

Prohibited Use and Account Suspension

You agree not to use waze for illegal activity, fraud, money laundering, or any purpose that violates local law. You also agree not to exploit technical vulnerabilities, use bots or automation, collude with other players, or engage in any form of cheating on our platform.

We at waze monitor accounts for suspicious patterns and reserve the right to suspend or terminate any account we believe violates these terms. Suspension may be temporary (pending investigation) or permanent (if violation is confirmed). Upon suspension, your account balance is frozen; you may request withdrawal of your balance within a specified window, subject to verification and investigation of any disputes.

Jurisdiction and Service Availability

Our waze services are available only where local law permits online gaming, sports betting, and live-dealer play. We do not knowingly operate in jurisdictions where such services are prohibited. Users are responsible for verifying that their jurisdiction permits access to our platform.

If you access waze from a prohibited jurisdiction, your account may be suspended without notice, and your balance may be forfeited. We do not offer our services in Indonesia proper (where such services remain restricted by law). We operate in supported jurisdictions only and comply with all applicable local regulations in those regions.

Important: waze services are available only where local law permits. If you are unsure whether your jurisdiction allows access, do not register or fund an account. Users are responsible for verifying legal compliance in their own region.

Liability and Indemnification

We at waze provide the platform on an "as-is" basis. We do not guarantee uninterrupted service, error-free operation, or specific outcomes on any game or bet. We are not liable for losses resulting from technical failures, third-party payment processor delays, or your own decisions on waze.

You indemnify and hold waze harmless from any claim, loss, or damage arising from your use of our platform, your violation of these terms, or your violation of applicable law. This limitation applies to the maximum extent permitted by law in your jurisdiction.

Dispute Resolution and Contact

If you have a dispute with waze regarding your account, a transaction, or a game outcome, contact our support team through the help centre in your account. Provide your account details, transaction reference number, and a clear description of the issue. We respond within 1-2 business days for technical issues and 5-7 business days for account or settlement disputes.

If you are unsatisfied with our response, you may escalate your dispute by contacting our management team at the email or contact method listed in your account settings. We aim to resolve all disputes fairly and transparently. Escalated disputes are reviewed by a separate team and a final response is provided within 10 business days.

We at waze remain committed to fair play, transparent operations, and clear communication with all account holders. These terms apply to all users and are enforceable to the maximum extent permitted by law in your supported jurisdiction. If any provision of these terms is found unenforceable, the remaining provisions remain in full effect. For questions about these terms or our policies, visit our FAQ or Privacy Policy page.